The key to creating a long term customer relationship
The key to creating a long term customer relationship
Enhance the customer experience and workflow management by automating post-sales processes essential for service centers, repair shops, and manufacturers.
Service plan management
Generate more revenue by upselling relevant services and products to past customers with messaging delivered through the right channel at the right time.
Define exact business rules to attach to service plans.
Send automated customer reminders when a service needs to be performed, or to request service plans renewals.
Repair operations
Manage from simple to complex Service Order Transfers (SOTs) where businesses are able to designate one or many distributed service centers.
Enable customer pick up at different locations through store-to-store transfer functionality, including easy tracking and transfer of work orders with needed parts.
Highly customizable checklists and workflows leveraging unique custom tools from Cynch!’s partner, RepairStorm, which are much more than a basic checklist. Attach items to a checklist item to create a bill of materials and forecast needed inventory.
Built-it communications tools to text and email customers, automate follow-ups and reminders, and set action items for each team member.
Warranty management
Generate more revenue by upselling relevant services and products to past customers with messaging delivered through the right channel at the right time.
Define exact business rules to attach to service plans.
Send automated customer reminders when a service needs to be performed, or to request service plans renewals.
For service centers
Built in CRM features to automatically note and track interactions with your team, manufacturers, and customers.
Track and file warranty claims with manufacturers, including when the claim was submitted, work history, the status of payment, and more.
Manage billing with Cynch’s built-in billing functionality built for the warranty claim process.
For manufacturers
Built in CRM features to automatically note and track interactions with your team, manufacturers, and customers.
Manage relationships with service centers by offering an easy-to-use portal for all service centers to submit repair orders and automatically file warranty claims.
Manage relationships with retail businesses selling your products by offering a portal to start the warranty process and accept any merchandise covered under your warranty guidelines.
Manage And Release Your Warranty Framework to one or thousands of service centers and repair shops.
Manufacturers set the warranty framework for each individual product, combined warranties, extended warranties, and more.
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