Say goodbye to messy paper and complex systems
Say goodbye to messy paper and complex systems
Cynch makes warranty management easy and automated. With Cynch tools, you can save time and money without risking quality or customer relationships. Use our claims component to easily detect all the services that correspond to a vendor warranty, then track those claim submissions and payments. Get paid for all your work.
Automatic detection of warranty services
You set the rules on when to mark a service as a warranty. Specify those rules for every vendor, machine model and store, and let our algorithm do the job of detection instantly after creating an order.
If we miss one claim, don’t worry. You can always mark the order as a warranty claim manually.
Keep track of everything
Go to your list of claims and see the status for each one.
See complete information at a glance and filter by date of creation, submission or payment.
Order the list as you wish!
Manage your claims
Mark them as submitted or paid, remove the ones that aren’t valid, and register the defective and replacement parts.
Add the time you spend on each claim so you can charge for labor and access the vendor portal where you report claims directly from the claim in Cynch.
Create notes or upload images and files to the claim.
Create automatic purchase orders for each claim
With a click, create a PO with all the parts that you need and see which POs are attached to each claim.
As you manage your claim, you manage the PO.
Do everything securely
Select the people you want to have access to this component by role or by name. See who removed, created or updated what and when.
Everything unified with our other components
ORDER
- The current claim card is shown with the order.
- Rules are applied to service orders to determine if a claim should be created or not.
VENDOR
- Vendors are mapped to each manufacturer.
- Claims are tracked by vendor.
- Rules are set per vendor to determine if claims should be created.
- An URL where the claims can be field is stored with the vendor.
- The vendor account is updated based on the claims.
PURCHASING
- POs are created from claims
- POs can be tracked inside the claim through to receiving.
MACHINE MANAGEMENT
- Claims are tracked based on a specific machine.
- Rules are applied to machine models that help the automated processes.
CUSTOMER
- Claims can be tracked by customer
POINT OF SALE
- When a POS is implemented, the rules for creating claims become much easier to implement because we will already have the serial number and date of purchase for each piece of equipment.
ORDER
- The current claim card is shown with the order.
- Rules are applied to service orders to determine if a claim should be created or not.
VENDOR
- Vendors are mapped to each manufacturer.
- Claims are tracked by vendor.
- Rules are set per vendor to determine if claims should be created.
- An URL where the claims can be field is stored with the vendor.
- The vendor account is updated based on the claims.
PURCHASING
- POs are created from claims
- POs can be tracked inside the claim through to receiving.
MACHINE MANAGEMENT
- Claims are tracked based on a specific machine.
- Rules are applied to machine models that help the automated processes.
CUSTOMER
- Claims can be tracked by customer
POINT OF SALE
- When a POS is implemented, the rules for creating claims become much easier to implement because we will already have the serial number and date of purchase for each piece of equipment.
Want to know more?