A checklist action item could be a simple yes/no or a pass/fail that triggers another checklist to be followed. Notes can be attached to an item for more clarification. Service center managers can then look at the checklists and see what was done, when the action was completed, and by whom. This functionality provides transparency and helps team members communicate and work more efficiently.
Although simple for the user, these checklists are intricate and can produce a bill of materials for service centers to attach a product to a checklist as well. Before the checklist is started the technician can see which items are needed to complete the workflow. The ability to attach products to checklists helps companies understand what should be in stock in order to complete a specific service. This functionality gives service centers a forecast that helps optimize the purchasing process.
Cynch checklists ensure that every technician, not just the most experienced, understands even the most complex repair process. Cynch checklists standardize even the most complex processes, helping to deliver a high-quality customer experience every time.